HIU Mends · Every Product, For Life
If it breaks on the trail, bring it back. We fix it.
Every HIU product carries this promise, for as long as you keep it. Tell us what failed and we take it from there.
01
Tell us what failed
Use the form below. The product, roughly when you bought it, and what happened to it.
02
Bring it in, or we arrange pickup
Drop the piece with us in Kathmandu, or we arrange a pickup inside the valley once we have reviewed your request.
03
We fix it and document the repair
The repair is logged against your product and joins the running count on our homepage. Then it goes back to the trail.
The Ledger
Every completed repair is documented here — product, what was done, when.
Opening the ledger